Latest News & Analysis
Latest News & Analysis
Pokémon Center Pop-Up at the Pokémon World Championships FAQ
How do I shop at the Pokémon Center Pop-Up?
Fans who are excited to plan their trip to the Pokémon Center Pop-Up Store can visit during the store’s open hours from Wednesday, August 17 through Sunday, August 21, 2022. Fans may access the Pop-Up by making a reservation ahead of time or by joining the virtual queue at the event.
Pre-Registering for a Reservation
- To access the Pokémon Center Pop-Up, you can register for a reservation by visiting the appointment manager and then selecting your preferred shopping date and time.
- Reservations are limited and once filled, we cannot accommodate requests. We plan on having plenty of space and merchandise, so everyone is welcomed, with or without a prior reservation.
- Expect to receive confirmation of your reservation via email or text message.
- If reservations are closed, please see below for information about the on-site virtual queue.
Virtual Queue at Event
- At the event, you can join a virtual queue to access the Pokémon Center Pop-Up. A virtual queue allows you to walk around and enjoy other experiences while you wait.
- There will be signs with instructions on how to join the virtual queue via smartphone or on-site kiosks. If you have further questions, please see staff at the event.
- This virtual queue is limited and operates on a first come, first served basis.
Can I change my reservation?
Reservations cannot be changed. You may cancel your reservation and join the virtual queue at the event.
Reservations cannot be changed. You may cancel your reservation and join the virtual queue at the event.
Can I reserve multiple time slots?
You can book up to one reservation per day. If you have a reservation and want to come back the same day, you can join the virtual queue
You can book up to one reservation per day. If you have a reservation and want to come back the same day, you can join the virtual queue
How many people can I add to my reservation?
Up to four individuals may be added to each reservation. You may also add up to four individuals to a single spot in the virtual queue.
Up to four individuals may be added to each reservation. You may also add up to four individuals to a single spot in the virtual queue.
Can I transfer my reservation to someone else?
Reservations cannot be transferred.
Reservations cannot be transferred.
If I am late to my reservation time window, can I make a new reservation?
If you are late to your reservation time window, you can join the virtual queue to access the Pokémon Center Pop-Up.
If you are late to your reservation time window, you can join the virtual queue to access the Pokémon Center Pop-Up.
What payment methods are accepted at the Pokémon Center Pop-Up?
The Pokémon Center Pop-Up does not accept cash. You can pay by cash card (debit card) or most credit cards.
The Pokémon Center Pop-Up does not accept cash. You can pay by cash card (debit card) or most credit cards.
What are the Pokémon Center Pop-Up hours?
Wednesday, August 17, 12:00 pm to 7:00 pm.
Thursday, August 18 – Saturday, August 20, 8:00 am to 8:00 pm.
Sunday, August 21, 8:00 am to 4:00 pm.
Wednesday, August 17, 12:00 pm to 7:00 pm.
Thursday, August 18 – Saturday, August 20, 8:00 am to 8:00 pm.
Sunday, August 21, 8:00 am to 4:00 pm.
As a competitor, spectator, or staff, how do I get into the Pokémon Center Pop-Up?
Follow the same instructions as above by making a reservation or using the virtual queue.
Follow the same instructions as above by making a reservation or using the virtual queue.
Can I check my bag?
Yes, there will be a bag check located at the Coat Check outside of the Pokémon Center Pop-Up. If you have a large bag, you will need to use the complimentary bag check prior to entering the Pokémon Center Pop-Up.
Yes, there will be a bag check located at the Coat Check outside of the Pokémon Center Pop-Up. If you have a large bag, you will need to use the complimentary bag check prior to entering the Pokémon Center Pop-Up.
Is my bag too large?
Bags larger than 9” x 14” x 22” (23cm x 36cm x 56cm) must be checked. If an airline would not classify the bag as a carry-on, then it is too big to enter the Pokémon Center Pop-Up.
Bags larger than 9” x 14” x 22” (23cm x 36cm x 56cm) must be checked. If an airline would not classify the bag as a carry-on, then it is too big to enter the Pokémon Center Pop-Up.
What are the directions to get to the ExCel Center?
For parking, maps, and directions, see: https://www.excel.london/visitor/getting-here.
For parking, maps, and directions, see: https://www.excel.london/visitor/getting-here.
Do you have a question that wasn't answered here? Reach out to Customer Service here. https://support.pokemon.com/hc/en-us/requests/new?ticket_form_id=360000020293